Terms & Conditions

Welcome to 18Sixteen Home. By accessing our website or purchasing from us, you agree to the following Terms & Conditions.

18Sixteen Home is operated by Periwinkle Peafowl Private Limited.

1. Products & Craftsmanship

At 18Sixteen Home, we offer thoughtfully designed home décor, furniture and lifestyle accessories.

Many of our products are handcrafted, and slight variations in colour, texture, finish, dimensions and surface detailing are natural characteristics of the production process.

We make every effort to represent our products accurately through descriptions and photography. However, colours may appear slightly different depending on your screen settings and lighting conditions.

2. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We reserve the right to update product prices and availability without prior notice. Any changes will not affect orders already confirmed.

All payments are processed through secure third-party payment gateways. We do not store complete credit or debit card details.

We currently accept prepaid orders only.

3. Order Confirmation & Availability

Once an order is successfully placed, you will receive an order confirmation through the contact details provided at checkout.

All orders are subject to product availability and payment verification.

In the unlikely event that an ordered product becomes unavailable, we will contact you to arrange a suitable alternative or issue a full refund.

4. Shipping & Delivery

We offer complimentary standard shipping across India.

Ready-to-ship products are typically dispatched within 48 hours, excluding Sundays and public holidays.

Estimated delivery timelines may vary depending on your location, courier serviceability and product requirements.

Please refer to our Shipping & Delivery Policy for further information.

5. Returns, Exchanges & Cancellations

Returns, exchanges and cancellations are governed by our respective policies available on the website.

Eligible change-of-mind returns may be processed through an exchange or store credit.

Refunds, replacements and other remedies for damaged, defective, incorrect or misdescribed products will be handled in accordance with applicable law and our Returns & Exchanges Policy.

6. Product Care & Usage

Customers are encouraged to follow the care instructions provided with each product or on the product page.

18Sixteen Home is not responsible for damage resulting from misuse, improper handling, accidental breakage or failure to follow recommended care instructions, except where liability cannot lawfully be excluded.

7. Intellectual Property

All website content, including product designs, photographs, graphics, text, logos and branding, is owned by or licensed to 18Sixteen Home and Periwinkle Peafowl Private Limited.

Unauthorised reproduction, distribution or commercial use of this content is prohibited without prior written permission.

8. Limitation of Liability

We strive to ensure that all information on our website is accurate and that our products meet the quality standards described.

To the extent permitted by applicable law, 18Sixteen Home will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions limits any rights or remedies available to consumers under applicable law.

9. Privacy & Security

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Payments are processed through authorised third-party payment providers.

10. Changes to Terms

We may update these Terms & Conditions periodically to reflect changes in our business, services or legal requirements.

The updated version will be published on our website.

11. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts in Delhi, India, subject to applicable consumer protection laws.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact:

18Sixteen Home
Operated by Periwinkle Peafowl Private Limited
Email: hello@18sixteenhome.com
Registered Office: D-6/26 Vasant Vihar , New Delhi 110021